Order process

Dear Customers,

Even in the current situation, we are doing our utmost to ensure that you have the safest possible access to the products ordered.

All of our employees who come into contact with the packaging materials and products you have ordered will proceed with caution as always.

We offer our products via home delivery and personal pick-up.

During your online shopping, you can place your order at the earliest for the next day. Naturally, this will be handled as flexible as we can if any other need arise, and we will do our utmost to ensure that you have access to our products at any time. Please contact us by phone in similar case!

Shipping conditions:

  • Our service is available in Budapest
  • Available options: home delivery or personal pick-up at Vörösmarty Square
  • In the case of purchases under 10000 HUF, we do not offer home delivery, but personal pick-up is possible at our Café in Vörösmarty Square
  • In case of orders between 10000 HUF and 39999 HUF, the delivery fee is HUF 3600 / given address
  • For orders above 40000 Ft, the delivery is free of charge

If the delivery address is outside the administrative boundaries of Budapest, please contact us in advance using one of the contact details provided!

Personal pick-up at Émile restaurant is considered as home delivery. Therefore, the cost of this service will be the same as the charges indicated in the above Shipping conditions section.

Delivery is available every day of the week between 11 am and 7 pm.
As our cakes are freshly made the same morning, we cannot deliver earlier. If you would prefer to have your cake delivered in the morning, you can request a personal pick-up at the Gerbeaud Café.

If you require a custom delivery time (with a minimum time slot of 2 hours), please indicate this in the other comments section ("Add a note to your order") of the order form and select our on-time (extra charge) delivery service as the delivery method.
As we have a limited number of deliveries available for the time slot you specify, if the time slot you require is no longer available, we will notify you in advance in writing or by phone. Please provide a phone number where we can reach you when you make your purchase!
We cannot guarantee delivery at the exact time, due to the nature of urban traffic.

The prices indicated include VAT.
The prices indicated do not include delivery costs.


Order process
No registration is required to purchase.

Select the products and place them in your Cart.
Check the Cart's content (upper right corner), then choose the date of home delivery or personal pick-up. If necessary, you can leave us an order request and message here.

Click on Check out button.

Please provide your e-mail address, address and telephone number.
This is particularly important as our colleagues may ask you to confirm your order over the phone. In case of delivery, we can reach you on this number if our courier gets stuck and/or cannot find the address. Thank you for your understanding!

Press the button Continue to shipping to select the appropriate mode of delivery.
Delivery dates may vary depending on the delivery address
At any time during the purchase process, you can modify or correct any errors or mistakes (type of product, quantity, personal data, delivery address, etc.) that occur during the electronic recording of data.

Finally, check the data provided and click on Continue to payment methods button.
You have three options to choose from. Payment by credit card via secure SimplePay system, or upon personal pick-up paying by cash and/or credit card.

If you would like to request a VAT invoice for your order, please specify your date here by selecting the Enter a different billing address option.
If you do not require a VAT invoice, please select the Consistent with transport address option.

Press the Submit order button to finalise your order!
Your order summary will then appear on your screen with the order number.

Information about your order will be automatically confirmed by our system to the e-mail address you provide, where you can check the details of your order. Your order will be recorded by the order number included in the confirmation.

Cancellation procedure and conditions
You can change your order within 3 hours of the order being placed by writing an e-mail to webshop@gerbeaud.hu address. Please quote the order number in the confirmation e-mail as a reference.


Register / Log in to User Account

You can create a user account on our website so that next time, we can automatically fill in the billing and delivery address for you.
To register, click on the user icon in the top right corner and follow the instructions.
For the most convenient purchase, log in to your user account and click on the user icon in the top right corner.