Shipping policy

Payment and delivery

Dear Customers!

In the current situation, we will do our best to ensure that you have access to the ordered products in the safest way possible.

All our employees who come into contact with the packaging materials and products you have ordered are treated with the utmost care, as usual. Of course, we are prepared to know you and our colleagues even more safely. All our employees wear protective masks and gloves.

In our webshop, we offer our cakes with home delivery and personal pick-up.

When shopping online, you can place an order for the next day at the earliest, but up to 2 weeks later. Of course, in the event of any other need, we will handle this flexibly to the best of our ability and will do our best to ensure that you have access to our products at any time. In a similar case, please contact us by phone!

Terms of delivery:

  • Our service is available in Budapest
  • Available options: home delivery or personal pick-up at Vörösmarty Square
  • In the case of purchases under 8000 HUF, we do not offer home delivery, but personal pick-up is possible at our Café in Vörösmarty Square
  • In case of orders between 8000 HUF and 34999 HUF, the delivery fee is HUF 2850 / given address
  • For orders above 35000 Ft, the delivery is free of charge
  • If the delivery address is outside the administrative boundaries of Budapest, please contact us in advance using one of the contact details provided!

Payment options:

  • secure, credit card payment via SimplePay
  • cash payment on receipt. This payment option is also available in this epidemic situation. Of course, we take care to ensure that the transfer and receipt of money is as secure as possible and that physical contact is minimised wherever possible. Please prepare the exact purchase price if possible. The availability of change at the carrier is limited. Thank you!
  • secure, contactless credit card payment upon receipt. You can pay contactlessly up to 15.000 HUF using the credit card reader at the courier and at our colleagues who will collect your order in person, and above 15.000 HUF by entering a PIN code


Home delivery:

Home deliveries are carried out by our external subcontractor partner in compliance with the legal requirements. The products ordered are refrigerated throughout the process to ensure they arrive safely at your door.

When shopping online, you have the option to choose the day of delivery. 

Delivery is available every day of the week between 11.00 and 19.00.
As our cakes are freshly made that morning, we are unable to deliver in the morning. If you would prefer to have your cake delivered in the morning, you can request a personal pick-up at the Gerbeaud Café.
If you require a custom time slot (minimum 2 hour time slot), please indicate this in the other comments box when ordering and select our on-time (extra charge) delivery service for the delivery method.
As we have a limited number of deliveries available for the time slot you specify, if the time slot you require is no longer available, we will notify you in advance in writing or by telephone. Please provide a phone number where we can reach you when you make your purchase!
We cannot guarantee delivery at the exact time, due to the nature of urban traffic.

We cannot be held responsible if the Customer is not at the delivery address at the time agreed and indicated in advance and the parcel is not delivered.

If the delivery fails for reasons attributable to the Customer, Gerbeaud will only attempt a second delivery on the date originally specified if the Customer pays Gerbeaud an extra delivery charge (gross HUF 4,000) by bank transfer and the delivery charge is credited to Gerbeaud's account.

The product can only be redelivered on the delivery date originally indicated.

No partial delivery may be requested or carried out.

You can request delivery by refrigerated truck to any location within the administrative boundaries of Budapest. For individual requests or if you cannot find your postal code in the list, please contact

Personal collection:

We provide the possibility of personal collection in our shop, Gerbeaud Café (1051 Budapest, Vörösmarty tér 7-8.) Every day of the week from 11 am to 7 pm. If you have any questions, please call +36 30 382 7701.
Thank you for your understanding!